Home Blog Amazon Account Locked (Causes And Solutions: You Must Know)

Amazon Account Locked (Causes And Solutions: You Must Know)

Why is your Amazon Account Locked?

What can you do to have Amazon unlock your account?

Are there ways you can avoid this?

Keep reading as we have gathered exactly the information that you need!

Let me explain to you how to deal with your Amazon account being locked!

Are you ready?

Let’s get started!

Amazon Account Locked Overview

Getting locked out of your Amazon account is frustrating for many. 

Amazon clients who are locked out of their accounts will not be able to enjoy the services that they usually benefit from such as ordering products or using Fire and Kindle.

If you are an Amazon seller, getting locked out of your account means that you will lose money as your business will not be able to use the Amazon platform.

In this article, I will break down the main reasons why you may be locked out of your Amazon account and provide you with possible solutions.

Why Is My Amazon Account Locked 

What are the most common reasons why you are locked out of your Amazon account?

There are the main reasons why your Amazon account may be locked:

  • You have given Amazon false information
  • You have a high number of orders
  • You have a high volume of returns
  • You have unusual gift card activity
  • You access the platform from different IP addresses and locations

Let’s look at each of these scenarios in more detail.

False Information

One of the most common reasons why someone gets locked out of Amazon is because they have entered false or fake information about themselves.

Amazon strictly monitors its platform to ensure that its users are protected and most importantly, it is protected.

If you give false names, incorrect shipping addresses, or other important information to Amazon, you risk getting your account blocked.

Keep in mind that Amazon has many ways of detecting false information and so it may be important that you double-check the information you gave them.

Order Volume

Another reason why Amazon can lock an account is because of an unusual number of orders that you may be placing.

Amazon’s objective is to ensure that it does not get defrauded by some of its users.

As a result, it has implemented anti-fraud systems to detect unusual order activities so that it can trigger an investigation or a lock on your account.

If you have recently ordered a very high number of things on Amazon, that’s the reason why you may be locked out.

Return Volume

You may be prevented from accessing your Amazon account if you have a high number of returns as a seller.

If you are selling on Amazon and your clients are constantly returning back the items purchased, this will trigger a potential lock on your account.

Amazon does not want to lose money by paying for the return shipment.

As a result, if you are costing Amazon a lot of money in returned goods, you may be booted out!

Gift Cart Activity

Having an unusual gift card activity is a common way for you to get blocked by Amazon.

Amazon’s objective is to attract more customers to its platform by offering gift cards.

However, since there are a lot of fraudulent activities with gift cards, Amazon will strictly monitor how its users redeem gift cards on the platform to ensure that there’s no suspicious activity.

IP Address

You have accessed the Amazon platform using different IP addresses or from different locations in a short period of time?

That’s one reason why you may get blocked from your Amazon account.

When you are using different IP addresses or varying locations to access their platform, Amazon’s network security will get triggered to prevent hackers from exploiting their systems.

How To Recover Locked Amazon Account

How can you fix your locked Amazon account to regain access to it?

Here are the main methods that you can use to have your Amazon account unlocked:

  • Contact Amazon by email
  • Contact Amazon by phone
  • Contact Amazon by Live Chat
  • Upload documents to Amazon

Let’s look at each of these methods one by one.

Contact Amazon By Email

One way to reach out to Amazon to have them unlock your account is to contact them by email.

You will typically have received a message from Amazon telling you the reason why your account was locked.

To have your account unlocked, you will need to demonstrate to them that you did not violate any of their policies, you are legitimately using their platform, or you do not pose any threats to the platform or other users.

Here are the steps to send Amazon an email:

  • Go to your Amazon login page
  • Click on “Need Help?” on the sign-in page
  • Click “Other Issues”
  • Click Next
  • Select Account & Login Issues
  • Select “I cannot sign in to my account”
  • Write a message about your issue and ask that your account be unblocked

Contact Amazon By Phone

An alternative way you can reach out to Amazon is by phone.

You can call Amazon at (206)-266-2992 if you are calling from the United States.

If you are outside of the United States, you can use 1-888-230-4331.

Here are the steps to accomplish when calling Amazon:

  • Call the Amazon at (206)-266-2992 or 1-888-230-4331
  • Explain your situation to the customer service representative 
  • Provide your Amazon account number 
  • Have your billing address and information with you

Calling Amazon is generally the fasted way you can get your locked account issue resolved.

Contact Amazon By Live Chat

You can also contact Amazon via Live Chat on their website.

Using Live Chat allows you to connect with Amazon online support services.

When you send a Live Chat, a person from Amazon’s support will respond to you live and then you’ll need to explain your situation to them.

Here are the steps to follow to contact Amazon via Live Chat:

  • Log in to your Amazon account
  • Click on “Contact Us”
  • Click Next
  • Click “Start Chatting Now”
  • Compose your message 
  • Wait for Amazon support to respond 

Contact Amazon by Fax

The least preferred method of contacting Amazon to unlock your account is by fax.

Yes, faxes still exist and Amazon also uses them.

However, the best way to reach Amazon is by phone or by Live Chat.

Email The Amazon CEO Office

If all else fails and you really want your account to be unlocked, you may want to consider sending an email to the Amazon CEO office.

Since Amazon makes its CEO email addresses publicly available, you can send an email to [email protected] or any other member of the Amazon office of the CEO.

To make sure that your email will be read, be clear about who you are, that your account is locked, and that you need help resolving it.

Uploading Documents To Amazon

In most cases, if your account is locked, you will need to prove to Amazon that they were wrong in locking you out.

As a result, you may need to provide documents proving your information and validate your information.

You may need to prove your name, billing address, shipping address, or other information relating to your account so Amazon can verify that you are legitimate and that there are no issues.

To upload documents directly to Amazon, here are the steps:

  • Go to your email account associated with your Amazon account
  • Find the last Amazon confirmation email for your order
  • Click the link to access your account temporarily 
  • Go to a product on Amazon and try purchasing it
  • You may get the message “Your Amazon account is locked, and orders are on hold”
  • Then select Add Document 
  • Upload the documents you feel are relevant 
  • Submit 

Preventing Future Amazon Locked Account

How can you avoid getting your Amazon account locked in the future?

There are a few best practices that you should consider.

First, if you are an Amazon Prime member, you should avoid running a dropshipping business as Amazon absorbs shipping fees for Prime members.

Another tip is to make sure that you do not purchase really expensive items shortly after having created your Amazon account.

This is a red flag to Amazon that you may be misusing their platform.

For those who use gift cards, you should avoid redeeming high-value gift cards on the same day.

Amazon tightly monitors gift card activities and does not want to see the same user have a lot of gift card activity. 

Try to keep your gift card purchases below $200 per day.

Finally, if you are a heavy Amazon user, you may want to create another Amazon account so you have a backup account in case one of them is locked.

If you cannot get your locked account unlocked, you may want to simply delete that account.

Amazon Account Locked Takeaways 

So there you have it folks!

You may have your Amazon account locked for different reasons.

You may get a message saying “Your Amazon account is locked, and orders on hold”, “Your Amazon account is locked for security purposes”, or “Amazon account locked suspicious activity”.

Amazon is usually very good about informing you of the exact reason why your account has been locked and they’ll do a good job in quickly resolving your locked account issue when they confirm that everything checks out.

I hope that this article has given you the information you need to understand why your account was locked, how to unblock your account, and what to do to avoid the same problem in the future.

Good luck!

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Editorial Staffhttps://lawyer.zone
Hello Nation! I'm a lawyer and passionate about law. I've practiced law in a boutique law firm, worked in a multi-national organization and as in-house counsel. I've been around the block! On this blog, I provide you with golden nuggets of information about lawyers, attorneys, the law and legal theories. Enjoy!


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